Monday - Sunday From 8 AM to 6 PM
Richmond Station TW9 2NA

Frequently Asked Questions

A: True Access is a non-profit organisation whose aim is to provide, safe, fun filled events and activities to adults 18 years old and above, catering to people with mild to moderate learning disabilities, physical disabilities or other health conditions.

A: True Access was specifically formed to cater to people with mild to moderate learning disabilities, physical disabilities or other health conditions. This is because the young adults felt that there was a lack of support and available services to them as they were not considered to have a significant or critical needs.

A: To become a True Access member, you will need to fill in a form for your application to be processed. Once you are accepted as a member, you will need to pay an annual fee.

A: True Access caters to young adults who are 18 and above that have mild to moderate learning disabilities, physical disabilities or other health conditions.

A: Of course you can, we endeavour to do the best we can to cater to your needs. Carers are always welcome to attend our events (additional fees may apply).

A: We regularly update our events page on the website and you can also follow us on our social media.

A: Yes, you can choose as many as you wish. However please remember places can only be confirmed (if pre-booking is required) once payment has been received in full.

A: If you need help getting to any of our events, we will aim to arrange transportation for you within reason. Please note that extra charges may apply for this service.

A: Once you have chosen the activities please email us to confirm.

A: Yes you can use your personal budget or Direct Payment to pay for activities.

True Access – Holidays

A. Yes. Please download and complete the membership form from our website.

A: No; you will be accompanied by our support team 24 hours a day for the duration of your holiday.

A: Two to Three guests to one member of staff depending on needs.

A: All holidays are based on twin rooms with two people sharing a room.

A: Yes, you will need a valid passport if you are travelling abroad.

A: Yes all staff hold an enhanced DBS check.

A: All guests will need to arrange their own individual travel insurance for holidays in the UK or abroad.

A: You will need spending money for anything you wish to buy or additional activities on your holiday that you wish to participate.

A: We always do our best to source holidays that are wheelchair accessible. However, there may be occasions where this is not possible – this will be clearly stated on the holiday details.

A: We can arrange for you to be picked up from your home depending on your location, however there may be at an extra cost. There will also be central pick up points.

A: Yes, we can arrange support for personal care with prior notice.

A: If the holiday is abroad then unfortunately we are not able to administer any form of medication. We can offer support via prompting / reminders etc. but we are not able to physically administer medication, If required, you would need to bring medically trained staff to accompany you at your own expense and with prior consent. If the holiday is within the UK, we can assist with arranging for medically qualified staff to meet your needs – again this would be at your own cost if applicable.

A: Leading up to our holiday we will run a number of workshops including what to bring with you on holiday.